Funeral Plans Q&A’s

Pretty much anyone over the age of 18. For instalment plans, the final instalment must be paid by your 85th birthday.

Of course, You can specify songs, readings, details to be included in your eulogy, anything really. There’s no charge for adding these details but there may be more to pay if you require additional features, like extra cars or unique vehicles for example.

You can usually transfer your plan to a funeral director closer to your new home. This might come at an additional cost though, depending on local prices. You should check the terms and conditions for peace of mind.

Yes, it’s a fairly common occurrence and something many clients choose to do.

Once your plan is paid for, you can change it as often as you like. Tell us what you would like to change, and if there is any additional cost for new features or services to be added, we’ll let you know right away.

As long as your requirements don’t change, all the services and choices listed in your original plan will be covered, as long as it’s us that carries out your funeral.

Please refer to the Terms and Conditions for more information.

You can cancel at anytime. And if you choose to do so during the 30 day cancellation period, you’ll receive a full refund.

You pay by lump sum or in instalments. It’s entirely up to you. Although there is an additional cost if you pay over more than 12 months, and some eligibility criteria does apply here. You can find out more in our Instalment Q&A and the Terms and Conditions and we’ll be happy to provide you with a personalised quote.

Unfortunately your plan won’t pay for a funeral abroad, or cover the cost of repatriating you. So it’s important to always check the details of your travel insurance.

Scotmid Co-operative members receive a discount of £100 against the cost of any of our funeral plans. Give your membership number to our team when you’re taking out your plan, and they will apply the discount there and then.

Our pre-paid funeral plans are provided by a trusted national provider, Ecclesiastical Planning Services.

If you are unhappy with our products or service, please contact us as soon as possible. We will take all the details of any complaint and these will be passed to Ecclesiastical Planning Services Ltd for their attention.

You can complain in writing or verbally at any time to:

Ecclesiastical Planning Services Ltd
Benefact House
2000 Pioneer Avenue
Gloucester Business Park
Brockworth
Gloucester
GL3 4AWTel: 0800 633 5626
Fax: 0345 601 0471
Email: info@epsfunerals.com

Our promise to you

We will aim to resolve your complaint within one business day. For more complex issues, we may need a little longer to investigate and we may ask you for further information to help us reach a decision.

To resolve your complaint we will:

• Investigate your complaint diligently and impartially within Ecclesiastical
• Keep you informed of the progress of the investigation
• Respond in writing to your complaint as soon as possible.

If you are not satisfied with our response, or if we have not completed our investigation within eight weeks, we will inform you of your right to take the complaint to:

The Financial Ombudsman Service
Exchange Tower
London E14 9SR

Tel: 0800 0234 567
Email: complaint.info@financial-ombudsman.org.uk
Web: www.financial-ombudsman.org.uk

This complaints handling procedure does not affect your right to take legal proceedings.

Terms and Conditions apply to funeral plans. Please ask us if you have any questions.

You can call us on 0800 996 1927 or pop into any of our 16 offices to have a chat about funeral plans.