Contact Us

You should call us as soon as possible on either 0800 996 1927 or on your local office number which is listed below.

If your enquiry is non-urgent, you can contact us by using the ‘Get in Touch’ section above or call 0800 996 1927 and one of our team will get back to you within 24 hours.

Great, You can read all about our plans here, or you can leave us some details using the ‘Get in Touch’ section above and we’ll send you out an information pack.

If you wish to make a complaint about Scotmid Funerals then please contact us as soon as possible, we aim to resolve any complaints in a timely manner. View our complaints procedure. 

If you are unhappy with our products or service, please contact us as soon as possible.

Our promise to you

We will aim to resolve your complaint within one business day. For more complex issues, we may need a little longer to investigate and we may ask you for further information to help us reach a decision.

To resolve your complaint, we will:

• Investigate your complaint diligently and impartially within Ecclesiastical
• Keep you informed of the progress of the investigation
• Respond in writing to your complaint as soon as possible.

If you are not satisfied with our response, or if we have not completed our investigation within eight weeks, we will inform you of your right to take the complaint to:

The Financial Ombudsman Service
Exchange Tower
London E14 9SR

Tel: 0800 0234 567
Email: complaint.info@financial-ombudsman.org.uk
Web: www.financial-ombudsman.org.uk

This complaints handling procedure does not affect your right to take legal proceedings.