We're here whenever you need us.
You can reach us by phone 24/7 on 0800 996 1927.
For non-urgent enquiries, feel free to email us at info@scotmidfunerals.coop, or visit your local Scotmid Funerals office between 9am and 5pm, Monday to Friday.
Complete the form below, and a member of our friendly team will be in touch to help with your enquiry.
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Frequently Asked Questions
You should call us as soon as possible on either 0800 996 1927 or on your local office number which is listed below.
If your enquiry is non-urgent, you can contact us by using the ‘Get in Touch’ section above or call 0800 996 1927 and one of our team will get back to you within 24 hours.
Great, You can read all about our plans here, or you can leave us some details using the ‘Get in Touch’ section above and we’ll send you out an information pack.
If you’ve any comments about our service, good or otherwise, please do get in touch, you can use the ‘Get in Touch’ section above.
If you wish to make a complaint about Scotmid Funerals then please contact us as soon as possible, we aim to resolve any complaints in a timely manner. View our complaints procedure.
If you are unhappy with our products or service, please contact us as soon as possible. We will take all the details of any complaint and these will be passed to Ecclesiastical Planning Services Ltd for their attention.
You can complain in writing or verbally at any time to:
Ecclesiastical Planning Services Ltd
Benefact House
2000 Pioneer Avenue
Gloucester Business Park
Brockworth
Gloucester
GL3 4AWTel: 0800 633 5626
Fax: 0345 601 0471
Email: info@epsfunerals.com
Our promise to you
We will aim to resolve your complaint within one business day. For more complex issues, we may need a little longer to investigate and we may ask you for further information to help us reach a decision.
To resolve your complaint we will:
- Investigate your complaint diligently and impartially within Ecclesiastical
- Keep you informed of the progress of the investigation
- Respond in writing to your complaint as soon as possible.
If you are not satisfied with our response, or if we have not completed our investigation within eight weeks, we will inform you of your right to take the complaint to:
The Financial Ombudsman Service
Exchange Tower
London E14 9SR
Tel: 0800 0234 567
Email: complaint.info@financial-ombudsman.org.uk
Web: www.financial-ombudsman.org.uk
This complaints handling procedure does not affect your right to take legal proceedings.
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