Whilst we appreciate that the first few weeks after the funeral are a particularly difficult time, we constantly strive to improve the level of service we provide. We therefore send a quality service questionnaire a few weeks after the funeral. This provides us with important feedback, these questionnaires are reviewed by the management team and used to improve our service.
We also receive cards and letters from families we have served.
”The lady driver was excellent - informative with great empathy and understanding. The vintage hearse was ideal for us. “F.P Kirknewton
”Lisa at the Duke Street office in Leith was extremely helpful and professional, her help and input was invaluable. “S.K Leith
”Elaine at the Liberton office was wonderful. Professional, sensitive and caring. I couldn't have asked for more. Everyone was very respectful.“L.R, Liberton