We have been following the Coronavirus outbreak closely. We understand people are concerned and as the situation evolves, we are continuing to follow advice from the Scottish Government, NHS Scotland, and the National Association of Funeral Directors, and will continue to take every precaution.
We have prepared a client information guide on the services we are currently providing during the COVID-19 pandemic.
Every client arranging a funeral must sign our client declaration form this explains the restrictions currently in place for funerals. Please contact us on 0800 996 1927 if you have any questions.
Due to current legislation face coverings must be worn while you are visiting our offices, and travelling in our limousines. You can see the Scottish government advice and guidance here.
With effect from 15 July under the Test & Protect safeguards contact details of attendees at funeral services will need to be recorded, and kept securely for 21 days. You can read our privacy notice regarding this here.
Our offices remain open as usual, and we have taken a number of additional steps to ensure the high standard of service we provide is maintained.
We are able to arrange funeral services remotely via telephone, email, etc. To reassure you, you will of course still receive the same level of care and attention we always provide.
- We will continue to listen to the latest Government advice and adjust what we do and how we do it accordingly.
- We will continue to look after the person who has died with the utmost dignity, and have put steps in place in order to do this safely.
- It may be difficult for some people to be able to attend funeral services due to travel restrictions, so it is possible to have funeral services live streamed/webcast.
- It may become necessary to arrange direct cremation and direct burial services with us. This is where a person is cremated or buried without a service and with no mourners in attendance.
- We can help to arrange meaningful memorial services at a later date, and we are more than happy to talk you through different options when you are ready.
If you would like to talk to us, please call 0800 996 1927 anytime of the day or night.
Frequently Ask Questions
Yes, we are still arranging funerals, either over the phone or in person at one of our offices. We are here to help you whenever you need us 24 hours a day on 0800 996 1927.
If you would like to visit one of our funeral homes, we would ask you to call us in advance to ensure there are no other families due to attend. Presently we are unable to visit you at home.
At the moment the process of how to register a death in Scotland is different, it is currently being completed by phone, you cannot attend a registration office. You can read the Scottish Governments COVID-19 death registration guidance here.
The doctor will issue their paperwork (Medical Certificate of the Cause of Death Form 11) directly to the registrars. This will include your contact details. The registrars office will contact you to arrange a time to complete the registration by phone.
For more details about registration, please click here.
We can e-mail and/or post all forms and documents to you which are necessary to make the funeral arrangements.
At this time, you can continue to visit your loved one in our care. We ask that only immediate family or close friends do this, and that there is a maximum of two visitors to the funeral home at any one time.
This is to comply with government advice to keep gatherings down to small numbers. Please call in advance of your visit so we can ensure we limit the number of visitors to the funeral home.
We need to follow the advice issued by the government, it is likely that funerals carried out at this time will not be how you, or the person who has died would originally have wanted. We want to reassure you that we will do everything we can to help you to say goodbye.
To maintain our levels of care to clients and colleagues, unfortunately there are number of changes that we have to make to our services:
- The Church of Scotland and Catholic Diocese are taking services in their churches, in the chapels at the crematoriums, and at the graveside for a burial.
- You can use our limousines, these have been specially fitted with full partition screens to protect you and our colleagues. Our limousines can take the usual six people, and we will provide gloves, face coverings, hand sanitiser, as well as bottles of water for your convenience.
For everybody’s safety, the Scottish government have issued guidelines on who can attend services. Attendees are limited to 50 people, but this is subject to each crematorium, due to the size of their chapels.
The number of people who can attend a funeral is limited to 50 people, although each crematorium have their own restrictions based on the size of their chapel. Our funeral arrangers will be able to let you know the exact number.
If you are attending a funeral, please continue to follow the government advice ensuring you wash your hands regularly and as hard as it may be to do so, avoid close contact with other mourners.
Unfortunately, it may not be possible for all of our funeral homes to remain open if colleagues are themselves self-isolating or become unwell. If your local funeral home has had to close temporarily, you can contact our team on 0800 996 1927.
Currently, there are no restrictions that prevent someone who has died from coronavirus having a funeral whether that is for a cremation or a burial. We are following government guidelines closely on this and should the advice change we will provide updates on this page.
We work closely with the crematoriums and can let you know if they are able to live stream or record services. This may be beneficial so the service can be shared with wider family and friends, via a private web link.
The situation is changing regularly and if there are any further limitations to the services we can offer, we will work with you and your loved ones to address this.
Keeping you informed
We will continue to keep you updated via our website and our social media accounts.
We will ensure this reflects the best possible information relating to any necessary closures or changes to our services.
For more information on the steps you can take to mitigate the spread of COVID-19 please visit the Government response website.
How to contact us
We're available 24 hours, so please call us anytime on 0800 996 1927Find out more